Cookie Policy

1. What Are Cookies?

Cookies are small data files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, to provide information to website owners, and to enable certain features and personalization. Cookies can be "persistent" (remaining on your device until deleted) or "session" (deleted when you close your browser).

2. How We Use Cookies

Knitt uses cookies to:

• Keep you logged in to your account
• Remember your preferences and settings
• Understand how you use our website
• Improve the functionality and performance of our website
• Provide personalized content and recommendations
• Analyze website traffic and user behavior
• Detect and prevent fraud and security threats

3. Types of Cookies We Use

Our website uses the following types of cookies:

3.1 Essential Cookies (Strictly Necessary)

These cookies are necessary for our website to function properly. They enable core functionality such as:

• User authentication and login
• Session management
• Security and fraud prevention
• Website navigation
• CSRF token cookies to prevent cross-site request forgery

Essential Cookie Names (Example):

• directus_token - Session authentication token
• directus_refresh_token - Token refresh mechanism
• __Host-secure - Security validation
• PHPSESSID - PHP session identifier (if applicable)

3.2 Performance Cookies (Analytics)

These cookies collect information about how you use our website to help us improve performance, usability, and functionality. They may include:

• Google Analytics (if enabled) - Tracks page views, user demographics, and behavior
• Custom analytics - Tracks clicks, scroll depth, and form submissions
• Performance monitoring - Measures page load times and errors

3.3 Functional Cookies

These cookies remember your choices and preferences:

• Language preferences
• Theme preferences (light/dark mode)
• Accessibility settings
• Previously viewed pages

3.4 Marketing/Targeting Cookies

We may use marketing cookies to:

• Track conversions from advertising campaigns
• Display targeted advertising based on your interests
• Measure the effectiveness of advertising campaigns
• Enable retargeting on social media platforms

Note: Marketing cookies are only set with your explicit consent via the cookie consent banner.

4. Third-Party Cookies

Some third-party services we use may set their own cookies on your device:

• Google Analytics: Tracks website traffic and user behavior. Managed by Google Inc.
• Payment Processors: Our payment gateway may set cookies for payment processing and fraud detection.
• Social Media: If you interact with social media buttons, those platforms may set cookies.
• Hosting Provider Cookies: Our infrastructure provider (IONOS) may set cookies for platform functionality and security.

We do not control third-party cookies. Please review their privacy policies for more information about their cookie practices.

5. Cookie Consent

5.1 Consent Banner: When you first visit our website, we display a cookie consent banner requesting your permission to set non-essential cookies. You can:

• Accept All: Consent to all cookies including analytics and marketing cookies
• Customize: Choose which types of cookies you accept
• Reject: Only essential cookies will be set

5.2 Cookie Preference Manager: You can change your cookie preferences at any time by visiting our cookie preference center (typically found in the footer of our website).

5.3 Essential Cookies: Even if you reject cookies, essential cookies will still be set because they are necessary for our website to function. You cannot opt out of these cookies.

6. How to Control Cookies

You have control over cookies through your browser settings:

6.1 Browser Controls: Most browsers allow you to:

• View cookies currently stored on your device
• Delete cookies
• Block all cookies or specific types of cookies
• Receive warnings when a website tries to set a cookie
• Disable cookies for specific websites

Browser Instructions:

• Google Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage website data
• Microsoft Edge: Settings → Privacy, search, and services → Cookies and site permissions

6.2 Third-Party Cookie Control: You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Extension.

6.3 Do Not Track (DNT): If you enable DNT in your browser, we will respect this setting and limit tracking cookies. However, not all services honor DNT signals.

7. Cookie Retention

7.1 Session Cookies: Automatically deleted when you close your browser.

7.2 Persistent Cookies: Retained for various periods depending on the cookie type:

• Authentication cookies: 7 days to 1 year depending on your settings
• Preference cookies: 1 year
• Analytics cookies: Up to 26 months
• Marketing cookies: Up to 13 months

8. More Information

For more detailed information about cookies and your privacy, please see:

• Knitt Privacy Policy
• All About Cookies
• UK Information Commissioner's Office (ICO)

9. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our cookie practices or technology. Changes will be effective upon posting to our website. Your continued use of our website constitutes acceptance of the updated Cookie Policy.

10. Contact Us

If you have questions about this Cookie Policy or our cookie practices, please contact us:

Data Protection Authority: If you have concerns about our use of cookies that we cannot resolve, you may contact the UK Information Commissioner's Office (ICO) at www.ico.org.uk.